Clothes Line

CARE FOR YOUR CLOTHES

Because everything is handmade with love

At Little Gold Bee I take great care and pride when making items. All of my fabrics are Oeko-Tex Standard 100 certified which means there are no harmful substances used in the production or printing of fabrics.

Update – from 2021 fabrics will no longer be pre-washed, this is due to concerns regarding allergies to certain fabric detergents and feedback from customers preferring the fabric to have the factory new look and feel.

 

It is important to note that fabrics purchased before 2021 have been pre-washed in non-bio washing detergent. If this is of a concern please get in touch before purchasing to discuss which fabrics have been pre-washed.

 

For both cases above please make sure you follow the washing instructions on the label and wash at 30 degrees and do not tumble dry. It is highly recommended that items are pre-washed separately to avoid any colour bleeding.  If an item should shrink in the wash or experience colour bleed due to incorrect washing or drying, it cannot be returned.

Please note for anyone with pet allergies there is a dog in our family home. Whilst he is not allowed in my working room, he is present within our home where the clothes are packaged.

Sewing Studio

RETURNS POLICY

The Important Little Things

I work very hard to make sure that every item makes its way to you in perfect condition, in the very unlikely event that it doesn't and the item is damaged please get in touch. The item can be returned, where it will be inspected to see where the fault occurred and then rectified if possible. In the event the item cannot be rectified and the fault was due to the making of the garment a refund will be offered.  

 

Items can be returned for a refund up to 14 days after the items were received, providing they meet the criteria below. Certain items are exempt from returns or exchanges and these are listed in under "exceptions" below.

Criteria:

Items must be unused, unworn, unwashed and tags still affixed. Items will be inspected for any signs of use or mistreatment (damaged/missing parts). If there is any doubt that the item isn’t in new/original condition, as it was supplied to the customer, a refund won’t be issued and the item(s) will be posted back to the customer.

Exceptions:

Items that are exempt from returns or exchanges include, but are not limited to, items that have been altered in any way (e.g., in length or size etc), specific colours requested by the customer or any item that is personalised (e.g., with a name, initial, image etc).

 

Items must be unused, unworn, unwashed and tags still affixed. Items will be inspected for any signs of use or mistreatment (damaged/missing parts). If there is any doubt that the item isn’t in new/original condition, as it was supplied to the customer, a refund won’t be issued and the item(s) will be posted back to the customer.

Postage for returning items is to be covered by the customer and it is highly recommended that it be sent tracked. Any item that fails to reach Little Gold Bee due to being lost in the post will not be re-funded.

 

Refunds can take up to 5-10 days to reach your bank from the date issued.

 

Important - please email or message before posting the item(s).

The address the items should be returned to is below.

Little Gold Bee

The Barn

Bracon

Belton

North Lincolnshire

DN9 1QP

Full details can be found here: Terms & Conditions